Horze All Round Bell Boots
Great bell boots for any discipline. A combination of neoprene and faux leather provide a double layer of protection to the horse¬s foot and hoof. Neoprene makes these boots especially tough and able to take the daily abuse of riding in any discipline. The neoprene lining absorbs shock and the soft rolled edge will not cause rubbing against your horses¬ skin. Due to its flexible design, these are also great for horses that have had corrective shoeing. These bell boots offer a thin, light but excellent hoof protection.
Washing instructions: Close straps prior to washing. Machine wash cold on gentle cycle with mild detergent, line dry.
Delivery Charges:
“Free Delivery” is applicable for orders over AED150 across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.
For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.
Special Delivery Charges Applicable to Horse Feed:
In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.
Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.
- Up to 20kg - AED 30.00
- 20-30kg - AED 55.00
- 30-40kg - AED 80.00
- 40-50kg - AED 105.00
- 50-60kg - AED 130.00
- 60-70kg - AED 155.00
- 70-80kg - AED 180.00 (Up to 4 bags)
For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.
Delivery Timings:
Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.
Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.
Other Emirates: We endeavour to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujeirah and Ras Al Khaimah are received within seven (7) working days.
GCC and International Orders:
Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.
We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.
Please note:
- Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
- If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
- www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.
Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.
Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.
- Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
- Delivery charges are non-refundable.
- The cost of returning incorrectly purchased products is the responsibility of the customer.
- For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
- For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
- Please allow 3-7 working days for eQuestri to process your return and send out a replacement.
We do not accept product returns if:
- Products have been altered in any form their original purchase
- Tags and labels have been removed or if original packaging is not available
- Items have been used
- Items that have been purchased on sale or promotions
Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.
Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.
Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.
These boots are perfect for protecting against over-reach. We’ve used them several times a week and they have been fairly durable. This is now the second pair that I’ve purchased.
Horze Padded Trucking Boots
Ensure a safe travel for you horse with these heavy duty shipping boots. Fitted, thickly padded transport boots with hard plastic support in the back hoof area are a must-have for safe travel. Enjoy peace of mind when your horse is protected from bumps and bruises during travel. He will have plenty of added support for long hours in the trailer. These strong transport boots close with an easy-grip Velcro strap.
Delivery Charges:
“Free Delivery” is applicable for orders over AED150 across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.
For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.
Special Delivery Charges Applicable to Horse Feed:
In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.
Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.
- Up to 20kg - AED 30.00
- 20-30kg - AED 55.00
- 30-40kg - AED 80.00
- 40-50kg - AED 105.00
- 50-60kg - AED 130.00
- 60-70kg - AED 155.00
- 70-80kg - AED 180.00 (Up to 4 bags)
For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.
Delivery Timings:
Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.
Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.
Other Emirates: We endeavour to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujeirah and Ras Al Khaimah are received within seven (7) working days.
GCC and International Orders:
Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.
We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.
Please note:
- Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
- If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
- www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.
Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.
Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.
- Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
- Delivery charges are non-refundable.
- The cost of returning incorrectly purchased products is the responsibility of the customer.
- For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
- For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
- Please allow 3-7 working days for eQuestri to process your return and send out a replacement.
We do not accept product returns if:
- Products have been altered in any form their original purchase
- Tags and labels have been removed or if original packaging is not available
- Items have been used
- Items that have been purchased on sale or promotions
Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.
Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.
Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.
Horze Neoprene Brushing Boots
Horze Brushing Boots are made with 8 mm neoprene for support and quick drying comfort. The style is sporty yet provides optimum protection.
Colourful, sporty brushing boots protect with Neoprene and are a snap to put on. The soft, breathable fabric is quick drying yet strong and protective.
Features:
- Supportive brushing boots
- Athletic style
- Quick drying
- Sold in pairs
Technical description:
8mm Neoprene with Polyester jersey lining and cover.
Washing instructions:
Rinse with cold water. Air dry.
Delivery Charges:
“Free Delivery” is applicable for orders over AED150 across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.
For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.
Special Delivery Charges Applicable to Horse Feed:
In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.
Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.
- Up to 20kg - AED 30.00
- 20-30kg - AED 55.00
- 30-40kg - AED 80.00
- 40-50kg - AED 105.00
- 50-60kg - AED 130.00
- 60-70kg - AED 155.00
- 70-80kg - AED 180.00 (Up to 4 bags)
For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.
Delivery Timings:
Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.
Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.
Other Emirates: We endeavour to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujeirah and Ras Al Khaimah are received within seven (7) working days.
GCC and International Orders:
Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.
We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.
Please note:
- Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
- If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
- www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.
Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.
Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.
- Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
- Delivery charges are non-refundable.
- The cost of returning incorrectly purchased products is the responsibility of the customer.
- For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
- For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
- Please allow 3-7 working days for eQuestri to process your return and send out a replacement.
We do not accept product returns if:
- Products have been altered in any form their original purchase
- Tags and labels have been removed or if original packaging is not available
- Items have been used
- Items that have been purchased on sale or promotions
Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.
Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.
Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.
Quality seems good
Horze ProBell Boots (Black)
A great protective over reach boot for training, as well as performance. Neoprene adds durability. The sturdy lining absorbs energy from overreaching while the Velcro secures the boot from spinning. Unlike rubber boots, you no longer have to worry about the pastern being rubbed raw from spinning. These boots are extremely durable and tear resistant making them a customer favorite. These boots can also be used for protection during side passing, pivots, and massive spin work, by flipping them upside down, placing them around the knees and hocks.
Delivery Charges:
“Free Delivery” is applicable for orders over AED150 across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.
For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.
Special Delivery Charges Applicable to Horse Feed:
In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.
Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.
- Up to 20kg - AED 30.00
- 20-30kg - AED 55.00
- 30-40kg - AED 80.00
- 40-50kg - AED 105.00
- 50-60kg - AED 130.00
- 60-70kg - AED 155.00
- 70-80kg - AED 180.00 (Up to 4 bags)
For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.
Delivery Timings:
Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.
Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.
Other Emirates: We endeavour to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujeirah and Ras Al Khaimah are received within seven (7) working days.
GCC and International Orders:
Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.
We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.
Please note:
- Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
- If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
- www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.
Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.
Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.
- Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
- Delivery charges are non-refundable.
- The cost of returning incorrectly purchased products is the responsibility of the customer.
- For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
- For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
- Please allow 3-7 working days for eQuestri to process your return and send out a replacement.
We do not accept product returns if:
- Products have been altered in any form their original purchase
- Tags and labels have been removed or if original packaging is not available
- Items have been used
- Items that have been purchased on sale or promotions
Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.
Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.
Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.
Really like the website and all the products available. Horze ProBell boots are good for paddock time and protecting the hoof but tear very easily and won’t last longer than 3 months.
Horze Lightweight Shipping Boots
Traveling can be stressful for your horse but if his legs are adequately protected, you can worry less about him injuring himself in the trailer and you can both arrive at your destination relaxed and happy. Horze Shipping Boots will keep his legs protected and supported and the easy Velcro closures will make removing them a snap when you arrive. These boots are tall enough to cover his legs from coronet band to hock or knee and will allow him to climb down from the trailer without a scratch or knick on his delicate legs. The Horze Shipping Boots also offer support for those long road trips and your horse will arrive refreshed and ready to show.
Delivery Charges:
“Free Delivery” is applicable for orders over AED150 across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.
For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.
Special Delivery Charges Applicable to Horse Feed:
In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.
Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.
- Up to 20kg - AED 30.00
- 20-30kg - AED 55.00
- 30-40kg - AED 80.00
- 40-50kg - AED 105.00
- 50-60kg - AED 130.00
- 60-70kg - AED 155.00
- 70-80kg - AED 180.00 (Up to 4 bags)
For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.
Delivery Timings:
Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.
Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.
Other Emirates: We endeavour to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujeirah and Ras Al Khaimah are received within seven (7) working days.
GCC and International Orders:
Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.
We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.
Please note:
- Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
- If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
- www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.
Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.
Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.
- Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
- Delivery charges are non-refundable.
- The cost of returning incorrectly purchased products is the responsibility of the customer.
- For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
- For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
- Please allow 3-7 working days for eQuestri to process your return and send out a replacement.
We do not accept product returns if:
- Products have been altered in any form their original purchase
- Tags and labels have been removed or if original packaging is not available
- Items have been used
- Items that have been purchased on sale or promotions
Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.
Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.
Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.
Horze Combi Bandages - Fleece with Elastic
These super soft fleece polo wraps have an extra bit of stretch for protection, security and comfort. The ideal support bandage includes a soft fleece lining against your horse's delicate legs and the flexible support you need to keep your wrap in place. Wide velcro fasteners keep them securely in place during dressage lessons or a jumping clinic. The elastic outer makes adjusting these soft bandages easy and allows you to provide your horse with the proper support and protection he needs during any sport.
Soft, high quality fleece and elastic combination bandages, sold in a set of 4.
Washing instructions: Machine wash at 40° C. Do not tumble dry.
Delivery Charges:
“Free Delivery” is applicable for orders over AED150 across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.
For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.
Special Delivery Charges Applicable to Horse Feed:
In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.
Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.
- Up to 20kg - AED 30.00
- 20-30kg - AED 55.00
- 30-40kg - AED 80.00
- 40-50kg - AED 105.00
- 50-60kg - AED 130.00
- 60-70kg - AED 155.00
- 70-80kg - AED 180.00 (Up to 4 bags)
For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.
Delivery Timings:
Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.
Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.
Other Emirates: We endeavour to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujeirah and Ras Al Khaimah are received within seven (7) working days.
GCC and International Orders:
Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.
We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.
Please note:
- Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
- If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
- www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.
Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.
Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.
- Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
- Delivery charges are non-refundable.
- The cost of returning incorrectly purchased products is the responsibility of the customer.
- For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
- For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
- Please allow 3-7 working days for eQuestri to process your return and send out a replacement.
We do not accept product returns if:
- Products have been altered in any form their original purchase
- Tags and labels have been removed or if original packaging is not available
- Items have been used
- Items that have been purchased on sale or promotions
Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.
Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.
Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.
Horze Salerno Sheepskin Bell Boots
Bestseller! Comfortable overreach boot that is stylish too! High quality synthetic leather with genuine sheepskin lining around the coronet band. These bell boots are sturdy and durable.
Delivery Charges:
“Free Delivery” is applicable for orders over AED150 across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.
For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.
Special Delivery Charges Applicable to Horse Feed:
In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.
Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.
- Up to 20kg - AED 30.00
- 20-30kg - AED 55.00
- 30-40kg - AED 80.00
- 40-50kg - AED 105.00
- 50-60kg - AED 130.00
- 60-70kg - AED 155.00
- 70-80kg - AED 180.00 (Up to 4 bags)
For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.
Delivery Timings:
Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.
Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.
Other Emirates: We endeavour to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujeirah and Ras Al Khaimah are received within seven (7) working days.
GCC and International Orders:
Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.
We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.
Please note:
- Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
- If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
- www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.
Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.
Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.
- Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
- Delivery charges are non-refundable.
- The cost of returning incorrectly purchased products is the responsibility of the customer.
- For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
- For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
- Please allow 3-7 working days for eQuestri to process your return and send out a replacement.
We do not accept product returns if:
- Products have been altered in any form their original purchase
- Tags and labels have been removed or if original packaging is not available
- Items have been used
- Items that have been purchased on sale or promotions
Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.
Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.
Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.
Horze Front Leg Bandage Pads
Perfect for wrapping legs without bulk. Add warmth and protection with these easy-to-use shipping or standing wraps that can also be used during work. Lightweight leg wraps easily form to the leg and provide even distribution of padding using the channel quilt design. Use over wounds or with medications for secure coverage without slouching or bunching up like other bandages. These washable padded horse leg wraps provide work without creasing and marking the legs.
Fiberfill sponge filling for added cushion, designed shorter for front leg use, thick and supportive while remaining breathable. Sold in pairs. Pony - length: 35cm x height: 25cm, Full - length: 45cm x height: 30cm.
Washing instructions: Machine wash, lukewarm water. Lay flat to dry.
Delivery Charges:
“Free Delivery” is applicable for orders over AED150 across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.
For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.
Special Delivery Charges Applicable to Horse Feed:
In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.
Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.
- Up to 20kg - AED 30.00
- 20-30kg - AED 55.00
- 30-40kg - AED 80.00
- 40-50kg - AED 105.00
- 50-60kg - AED 130.00
- 60-70kg - AED 155.00
- 70-80kg - AED 180.00 (Up to 4 bags)
For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.
Delivery Timings:
Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.
Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.
Other Emirates: We endeavour to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujeirah and Ras Al Khaimah are received within seven (7) working days.
GCC and International Orders:
Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.
We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.
Please note:
- Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
- If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
- www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.
Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.
Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.
- Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
- Delivery charges are non-refundable.
- The cost of returning incorrectly purchased products is the responsibility of the customer.
- For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
- For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
- Please allow 3-7 working days for eQuestri to process your return and send out a replacement.
We do not accept product returns if:
- Products have been altered in any form their original purchase
- Tags and labels have been removed or if original packaging is not available
- Items have been used
- Items that have been purchased on sale or promotions
Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.
Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.
Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.
Horze Hind Leg Bandage Pads
These sturdy, quilted leg wraps are ideal for shipping, standing or therapy support. Soft base wraps to provide comfort and stability in the stall, on the trailer or when he needs extra standing wrap support. The quilted white fabric will wash and dry between use and maintain it's shape and form. The Horze Leg Wraps come in pairs. Choose a pair of front and back for a complete set. Available in pony size: 35 x 35 cm and Full size: 45 x 45 cm.
Washing instructions: Machine wash at 40°C with similar colors.
Delivery Charges:
“Free Delivery” is applicable for orders over AED150 across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.
For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.
Special Delivery Charges Applicable to Horse Feed:
In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.
Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.
- Up to 20kg - AED 30.00
- 20-30kg - AED 55.00
- 30-40kg - AED 80.00
- 40-50kg - AED 105.00
- 50-60kg - AED 130.00
- 60-70kg - AED 155.00
- 70-80kg - AED 180.00 (Up to 4 bags)
For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.
Delivery Timings:
Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.
Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.
Other Emirates: We endeavour to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujeirah and Ras Al Khaimah are received within seven (7) working days.
GCC and International Orders:
Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.
We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.
Please note:
- Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
- If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
- www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.
Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.
Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.
- Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
- Delivery charges are non-refundable.
- The cost of returning incorrectly purchased products is the responsibility of the customer.
- For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
- For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
- Please allow 3-7 working days for eQuestri to process your return and send out a replacement.
We do not accept product returns if:
- Products have been altered in any form their original purchase
- Tags and labels have been removed or if original packaging is not available
- Items have been used
- Items that have been purchased on sale or promotions
Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.
Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.
Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.
Horze Tendon Boots (Black)
These boots features a hard outer shell protects from knocks with soft neoprene lining and are great value for money, that last a decent amount of time due to their strong hook-and-loop closures. Brilliantly paired with these Horze Fetlock Boots in Black.
Delivery Charges:
“Free Delivery” is applicable for orders over AED150 across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.
For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.
Special Delivery Charges Applicable to Horse Feed:
In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.
Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.
- Up to 20kg - AED 30.00
- 20-30kg - AED 55.00
- 30-40kg - AED 80.00
- 40-50kg - AED 105.00
- 50-60kg - AED 130.00
- 60-70kg - AED 155.00
- 70-80kg - AED 180.00 (Up to 4 bags)
For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.
Delivery Timings:
Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.
Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.
Other Emirates: We endeavour to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujeirah and Ras Al Khaimah are received within seven (7) working days.
GCC and International Orders:
Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.
We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.
Please note:
- Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
- If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
- www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.
Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.
Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.
- Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
- Delivery charges are non-refundable.
- The cost of returning incorrectly purchased products is the responsibility of the customer.
- For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
- For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
- Please allow 3-7 working days for eQuestri to process your return and send out a replacement.
We do not accept product returns if:
- Products have been altered in any form their original purchase
- Tags and labels have been removed or if original packaging is not available
- Items have been used
- Items that have been purchased on sale or promotions
Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.
Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.
Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.
Horze Fetlock Boots - Black
Sturdy fetlock boots for the hind legs. Don't forget your horse's hind legs when offering him protection during training. These fetlock boots will keep his hind legs protected during jumping or interference on the ground. The wide, strong Velcro closures will keep these fetlock boots securely in place, and quick-dry plastic and neoprene comes clean with a spray of the hose. Match with Horze Tendon Boots in Black for all-around protection to complete the look.
Delivery Charges:
“Free Delivery” is applicable for orders over AED150 across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.
For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.
Special Delivery Charges Applicable to Horse Feed:
In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.
Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.
- Up to 20kg - AED 30.00
- 20-30kg - AED 55.00
- 30-40kg - AED 80.00
- 40-50kg - AED 105.00
- 50-60kg - AED 130.00
- 60-70kg - AED 155.00
- 70-80kg - AED 180.00 (Up to 4 bags)
For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.
Delivery Timings:
Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.
Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.
Other Emirates: We endeavour to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujeirah and Ras Al Khaimah are received within seven (7) working days.
GCC and International Orders:
Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.
We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.
Please note:
- Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
- If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
- www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.
Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.
Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.
- Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
- Delivery charges are non-refundable.
- The cost of returning incorrectly purchased products is the responsibility of the customer.
- For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
- For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
- Please allow 3-7 working days for eQuestri to process your return and send out a replacement.
We do not accept product returns if:
- Products have been altered in any form their original purchase
- Tags and labels have been removed or if original packaging is not available
- Items have been used
- Items that have been purchased on sale or promotions
Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.
Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.
Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.
Horze Tendon Boots - Brown
These boots features a hard outer shell protects from knocks with soft neoprene lining and are great value for money, that last a decent amount of time due to their strong hook-and-loop closures. Brilliantly paired with Horze Fetlock Boots in Brown.
Delivery Charges:
“Free Delivery” is applicable for orders over AED150 across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.
For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.
Special Delivery Charges Applicable to Horse Feed:
In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.
Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.
- Up to 20kg - AED 30.00
- 20-30kg - AED 55.00
- 30-40kg - AED 80.00
- 40-50kg - AED 105.00
- 50-60kg - AED 130.00
- 60-70kg - AED 155.00
- 70-80kg - AED 180.00 (Up to 4 bags)
For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.
Delivery Timings:
Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.
Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.
Other Emirates: We endeavour to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujeirah and Ras Al Khaimah are received within seven (7) working days.
GCC and International Orders:
Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.
We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.
Please note:
- Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
- If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
- www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.
Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.
Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.
- Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
- Delivery charges are non-refundable.
- The cost of returning incorrectly purchased products is the responsibility of the customer.
- For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
- For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
- Please allow 3-7 working days for eQuestri to process your return and send out a replacement.
We do not accept product returns if:
- Products have been altered in any form their original purchase
- Tags and labels have been removed or if original packaging is not available
- Items have been used
- Items that have been purchased on sale or promotions
Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.
Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.
Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.
Horze Fetlock Boots - Dark Blue
Sturdy fetlock boots for the hind legs. Don't forget your horse's hind legs when offering him protection during training. These fetlock boots will keep his hind legs protected during jumping or interference on the ground. The wide, strong Velcro closures will keep these fetlock boots securely in place, and quick-dry plastic and neoprene comes clean with a spray of the hose. Match with Dark Blue Horze Tendon Boots for all-around protection to complete the look.
Delivery Charges:
“Free Delivery” is applicable for orders over AED150 across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.
For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.
Special Delivery Charges Applicable to Horse Feed:
In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.
Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.
- Up to 20kg - AED 30.00
- 20-30kg - AED 55.00
- 30-40kg - AED 80.00
- 40-50kg - AED 105.00
- 50-60kg - AED 130.00
- 60-70kg - AED 155.00
- 70-80kg - AED 180.00 (Up to 4 bags)
For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.
Delivery Timings:
Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.
Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.
Other Emirates: We endeavour to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujeirah and Ras Al Khaimah are received within seven (7) working days.
GCC and International Orders:
Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.
We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.
Please note:
- Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
- If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
- www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.
Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.
Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.
- Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
- Delivery charges are non-refundable.
- The cost of returning incorrectly purchased products is the responsibility of the customer.
- For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
- For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
- Please allow 3-7 working days for eQuestri to process your return and send out a replacement.
We do not accept product returns if:
- Products have been altered in any form their original purchase
- Tags and labels have been removed or if original packaging is not available
- Items have been used
- Items that have been purchased on sale or promotions
Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.
Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.
Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.
Horze Fetlock Boots - Brown
Sturdy fetlock boots for the hind legs. Don't forget your horse's hind legs when offering him protection during training. These fetlock boots will keep his hind legs protected during jumping or interference on the ground. The wide, strong Velcro closures will keep these fetlock boots securely in place, and quick-dry plastic and neoprene comes clean with a spray of the hose. Match with Brown Horze Tendon Boots for all-around protection to complete the look.
Delivery Charges:
“Free Delivery” is applicable for orders over AED150 across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.
For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.
Special Delivery Charges Applicable to Horse Feed:
In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.
Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.
- Up to 20kg - AED 30.00
- 20-30kg - AED 55.00
- 30-40kg - AED 80.00
- 40-50kg - AED 105.00
- 50-60kg - AED 130.00
- 60-70kg - AED 155.00
- 70-80kg - AED 180.00 (Up to 4 bags)
For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.
Delivery Timings:
Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.
Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.
Other Emirates: We endeavour to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujeirah and Ras Al Khaimah are received within seven (7) working days.
GCC and International Orders:
Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.
We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.
Please note:
- Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
- If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
- www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.
Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.
Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.
- Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
- Delivery charges are non-refundable.
- The cost of returning incorrectly purchased products is the responsibility of the customer.
- For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
- For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
- Please allow 3-7 working days for eQuestri to process your return and send out a replacement.
We do not accept product returns if:
- Products have been altered in any form their original purchase
- Tags and labels have been removed or if original packaging is not available
- Items have been used
- Items that have been purchased on sale or promotions
Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.
Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.
Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.
PE No-Bow Bandage Wraps
No-Bow Bandage Wraps are an easy to use alternative to traditional Gamgee and provide great protection for your horse.
Use them underneath our Polo Fleece Bandages for secure and comfortable support.
Your No-Bow Bandage Wraps have been carefully hand packaged in a complimentary, reusable zip-fastened storage bag to keep your tack room tidy when not in use and for easy carrying
Key Features:
- Soft, supple, strong and lightweight
- Help relieve strain
- Prevent the creasing and marking of legs
- Provide protection and warmth
- Sold in pairs
- Can be used on both front and hind legs
Care Instructions:
First remove hair & dried sweat with brush. Then machine wash at 30º using non-bio liquid. We recommend washing inside our 'Horse Boots Wash Bag'. Dry naturally away from direct heat sources.
Delivery Charges:
“Free Delivery” is applicable for orders over AED150 across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.
For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.
Special Delivery Charges Applicable to Horse Feed:
In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.
Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.
- Up to 20kg - AED 30.00
- 20-30kg - AED 55.00
- 30-40kg - AED 80.00
- 40-50kg - AED 105.00
- 50-60kg - AED 130.00
- 60-70kg - AED 155.00
- 70-80kg - AED 180.00 (Up to 4 bags)
For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.
Delivery Timings:
Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.
Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.
Other Emirates: We endeavour to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujeirah and Ras Al Khaimah are received within seven (7) working days.
GCC and International Orders:
Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.
We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.
Please note:
- Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
- If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
- www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.
Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.
Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.
- Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
- Delivery charges are non-refundable.
- The cost of returning incorrectly purchased products is the responsibility of the customer.
- For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
- For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
- Please allow 3-7 working days for eQuestri to process your return and send out a replacement.
We do not accept product returns if:
- Products have been altered in any form their original purchase
- Tags and labels have been removed or if original packaging is not available
- Items have been used
- Items that have been purchased on sale or promotions
Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.
Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.
Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.
Horze ProBell Boots (Blue)
A great protective over reach boot for training, as well as performance. Neoprene adds durability. The sturdy lining absorbs energy from overreaching while the Velcro secures the boot from spinning. Unlike rubber boots, you no longer have to worry about the pastern being rubbed raw from spinning. These boots are extremely durable and tear resistant making them a customer favorite. These boots can also be used for protection during side passing, pivots, and massive spin work, by flipping them upside down, placing them around the knees and hocks.
Delivery Charges:
“Free Delivery” is applicable for orders over AED150 across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.
For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.
Special Delivery Charges Applicable to Horse Feed:
In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.
Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.
- Up to 20kg - AED 30.00
- 20-30kg - AED 55.00
- 30-40kg - AED 80.00
- 40-50kg - AED 105.00
- 50-60kg - AED 130.00
- 60-70kg - AED 155.00
- 70-80kg - AED 180.00 (Up to 4 bags)
For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.
Delivery Timings:
Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.
Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.
Other Emirates: We endeavour to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujeirah and Ras Al Khaimah are received within seven (7) working days.
GCC and International Orders:
Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.
We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.
Please note:
- Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
- If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
- www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.
Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.
Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.
- Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
- Delivery charges are non-refundable.
- The cost of returning incorrectly purchased products is the responsibility of the customer.
- For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
- For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
- Please allow 3-7 working days for eQuestri to process your return and send out a replacement.
We do not accept product returns if:
- Products have been altered in any form their original purchase
- Tags and labels have been removed or if original packaging is not available
- Items have been used
- Items that have been purchased on sale or promotions
Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.
Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.
Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.
Horze Tendon Boots - Dark Blue
These boots features a hard outer shell protects from knocks with soft neoprene lining and are great value for money, that last a decent amount of time due to their strong hook-and-loop closures. Brilliantly paired with Horze Fetlock Boots in the same colour.
Delivery Charges:
“Free Delivery” is applicable for orders over AED150 across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.
For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.
Special Delivery Charges Applicable to Horse Feed:
In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.
Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.
- Up to 20kg - AED 30.00
- 20-30kg - AED 55.00
- 30-40kg - AED 80.00
- 40-50kg - AED 105.00
- 50-60kg - AED 130.00
- 60-70kg - AED 155.00
- 70-80kg - AED 180.00 (Up to 4 bags)
For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.
Delivery Timings:
Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.
Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.
Other Emirates: We endeavour to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujeirah and Ras Al Khaimah are received within seven (7) working days.
GCC and International Orders:
Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.
We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.
Please note:
- Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
- If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
- www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.
Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.
Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.
- Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
- Delivery charges are non-refundable.
- The cost of returning incorrectly purchased products is the responsibility of the customer.
- For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
- For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
- Please allow 3-7 working days for eQuestri to process your return and send out a replacement.
We do not accept product returns if:
- Products have been altered in any form their original purchase
- Tags and labels have been removed or if original packaging is not available
- Items have been used
- Items that have been purchased on sale or promotions
Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.
Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.
Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.
Horze Alex Pony Fetlock Boots
Durable fetlock boots with star design on velcro strap application.
The Horze Alex feltock boots are made from durable TPU with soft neoprene lining. A hook-and-loop fastener closes safely, and a Horze rubber logo with stars adds a pop of colour. Pair them with the Horze Alex tendon boots for a full look!
Features:
- Smaller sized - suitable for ponies
- Durable fetlock boots
- Soft lining
- Hook-and-loop closure
- Horze rubber logo with star design
- Technical description:
- TPU shell. Neoprene lining.
Washing instructions: Machine wash with similar colours at 40 degrees. Don't use bleach or fabric softener. Air dry.
Delivery Charges:
“Free Delivery” is applicable for orders over AED150 across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.
For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.
Special Delivery Charges Applicable to Horse Feed:
In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.
Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.
- Up to 20kg - AED 30.00
- 20-30kg - AED 55.00
- 30-40kg - AED 80.00
- 40-50kg - AED 105.00
- 50-60kg - AED 130.00
- 60-70kg - AED 155.00
- 70-80kg - AED 180.00 (Up to 4 bags)
For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.
Delivery Timings:
Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.
Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.
Other Emirates: We endeavour to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujeirah and Ras Al Khaimah are received within seven (7) working days.
GCC and International Orders:
Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.
We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.
Please note:
- Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
- If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
- www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.
Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.
Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.
- Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
- Delivery charges are non-refundable.
- The cost of returning incorrectly purchased products is the responsibility of the customer.
- For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
- For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
- Please allow 3-7 working days for eQuestri to process your return and send out a replacement.
We do not accept product returns if:
- Products have been altered in any form their original purchase
- Tags and labels have been removed or if original packaging is not available
- Items have been used
- Items that have been purchased on sale or promotions
Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.
Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.
Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.
Horze Alex Pony Tendon Boots
The Horze Alex feltock boots are made from durable TPU with soft neoprene lining. Two hook-and-loop fasteners close safely, and a Horze rubber logo with stars adds a pop of colour. Pair them with the Horze Alex fetlock boots.
Features:
- Smaller sized suitable for ponies
- Durable tendon boots
- Soft lining
- Hook-and-loop closure with elastic
- Horze rubber logo with star design
- Technical description:
- TPU shell. Neoprene lining
Washing instructions: Machine wash with similar colours at 40 degrees. Don't use bleach or fabric softener. Air dry.
Delivery Charges:
“Free Delivery” is applicable for orders over AED150 across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.
For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.
Special Delivery Charges Applicable to Horse Feed:
In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.
Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.
- Up to 20kg - AED 30.00
- 20-30kg - AED 55.00
- 30-40kg - AED 80.00
- 40-50kg - AED 105.00
- 50-60kg - AED 130.00
- 60-70kg - AED 155.00
- 70-80kg - AED 180.00 (Up to 4 bags)
For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.
Delivery Timings:
Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.
Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.
Other Emirates: We endeavour to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujeirah and Ras Al Khaimah are received within seven (7) working days.
GCC and International Orders:
Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.
We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.
Please note:
- Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
- If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
- www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.
Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.
Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.
- Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
- Delivery charges are non-refundable.
- The cost of returning incorrectly purchased products is the responsibility of the customer.
- For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
- For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
- Please allow 3-7 working days for eQuestri to process your return and send out a replacement.
We do not accept product returns if:
- Products have been altered in any form their original purchase
- Tags and labels have been removed or if original packaging is not available
- Items have been used
- Items that have been purchased on sale or promotions
Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.
Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.
Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.
Horze Leg Wrap Pads (Set of 4)
Rich deep navy leg wraps offer soft quilted protection under stable wraps.
Classic leg wraps from Horze offer a comfortable and perfect fit for any horse. These soft quilted leg wraps in an elegant deep navy add protection under stable bandages and are tall enough for complete coverage of the lower leg.
Features:
- 4 pc set
- Deep navy blue
- Soft quilted style
- Tall for adequate coverage
- Wicking fabric
- Breathable
- 48 cm x 46 cm
- Technical description:
- 100% polyester.
Washing instructions: Machine wash at 30 degrees with similar colours. Air dry to retain shape.
Delivery Charges:
“Free Delivery” is applicable for orders over AED150 across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.
For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.
Special Delivery Charges Applicable to Horse Feed:
In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.
Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.
- Up to 20kg - AED 30.00
- 20-30kg - AED 55.00
- 30-40kg - AED 80.00
- 40-50kg - AED 105.00
- 50-60kg - AED 130.00
- 60-70kg - AED 155.00
- 70-80kg - AED 180.00 (Up to 4 bags)
For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.
Delivery Timings:
Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.
Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.
Other Emirates: We endeavour to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujeirah and Ras Al Khaimah are received within seven (7) working days.
GCC and International Orders:
Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.
We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.
Please note:
- Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
- If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
- www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.
Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.
Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.
- Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
- Delivery charges are non-refundable.
- The cost of returning incorrectly purchased products is the responsibility of the customer.
- For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
- For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
- Please allow 3-7 working days for eQuestri to process your return and send out a replacement.
We do not accept product returns if:
- Products have been altered in any form their original purchase
- Tags and labels have been removed or if original packaging is not available
- Items have been used
- Items that have been purchased on sale or promotions
Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.
Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.
Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.
Equivia Polo Fleece Bandages
Pillowy-soft, luxurious fleece polo wraps with velcro fastening. Stable bandages in soft, high quality fleece with Velcro fastening. Set of 4 in a polyester bag. Length: 320cm, Width: 10cm
Delivery Charges:
“Free Delivery” is applicable for orders over AED150 across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.
For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.
Special Delivery Charges Applicable to Horse Feed:
In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.
Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.
- Up to 20kg - AED 30.00
- 20-30kg - AED 55.00
- 30-40kg - AED 80.00
- 40-50kg - AED 105.00
- 50-60kg - AED 130.00
- 60-70kg - AED 155.00
- 70-80kg - AED 180.00 (Up to 4 bags)
For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.
Delivery Timings:
Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.
Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.
Other Emirates: We endeavour to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujeirah and Ras Al Khaimah are received within seven (7) working days.
GCC and International Orders:
Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.
We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.
Please note:
- Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
- If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
- www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.
Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.
Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.
- Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
- Delivery charges are non-refundable.
- The cost of returning incorrectly purchased products is the responsibility of the customer.
- For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
- For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
- Please allow 3-7 working days for eQuestri to process your return and send out a replacement.
We do not accept product returns if:
- Products have been altered in any form their original purchase
- Tags and labels have been removed or if original packaging is not available
- Items have been used
- Items that have been purchased on sale or promotions
Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.
Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.
Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.
Horze Armour Airflow Tendon & Fetlock Boot Set (Black)
This customer favourite offers effective leg protection, and is designed to provide optimal support. The padded neoprene is abrasion resistant, and allows freedom of movement. Airflow mesh inserts add breathability, ensuring superior comfort for the horse. The high quality PVC outer shell protects against hard strikes and shocks. The fashionable colour combinations will look great on any horse. Protect your horse from injury with this superb boot set!
Features:
- Protects against abrasions
- Silver mesh inserts
- Reinforced hook-and-loop closures
- Soft binding around edges
- Horze branding
- Trendy colours
- Set of four comes with two front tendon boots and two hind fetlock boots
- Technical description:
- Shell: Thermoplastic Polyurethane. Lining: Neoprene.
Washing instructions:
Easy to clean, wipe with damp sponge or towel.
Delivery Charges:
“Free Delivery” is applicable for orders over AED150 across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.
For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.
Special Delivery Charges Applicable to Horse Feed:
In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.
Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.
- Up to 20kg - AED 30.00
- 20-30kg - AED 55.00
- 30-40kg - AED 80.00
- 40-50kg - AED 105.00
- 50-60kg - AED 130.00
- 60-70kg - AED 155.00
- 70-80kg - AED 180.00 (Up to 4 bags)
For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.
Delivery Timings:
Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.
Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.
Other Emirates: We endeavour to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujeirah and Ras Al Khaimah are received within seven (7) working days.
GCC and International Orders:
Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.
We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.
Please note:
- Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
- If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
- www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.
Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.
Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.
- Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
- Delivery charges are non-refundable.
- The cost of returning incorrectly purchased products is the responsibility of the customer.
- For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
- For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
- Please allow 3-7 working days for eQuestri to process your return and send out a replacement.
We do not accept product returns if:
- Products have been altered in any form their original purchase
- Tags and labels have been removed or if original packaging is not available
- Items have been used
- Items that have been purchased on sale or promotions
Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.
Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.
Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.
Horze Armour Airflow Tendon & Fetlock Boot Set (Brown)
This customer favourite offers effective leg protection, and is designed to provide optimal support. The padded neoprene is abrasion resistant, and allows freedom of movement. Airflow mesh inserts add breathability, ensuring superior comfort for the horse. The high quality PVC outer shell protects against hard strikes and shocks. The fashionable colour combinations will look great on any horse. Protect your horse from injury with this superb boot set!
Features:
- Protects against abrasions
- Silver mesh inserts
- Reinforced hook-and-loop closures
- Soft binding around edges
- Horze branding
- Trendy colours
- Set of four comes with two front tendon boots and two hind fetlock boots
- Technical description:
- Shell: Thermoplastic Polyurethane. Lining: Neoprene.
Washing instructions:
Easy to clean, wipe with damp sponge or towel.
Delivery Charges:
“Free Delivery” is applicable for orders over AED150 across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.
For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.
Special Delivery Charges Applicable to Horse Feed:
In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.
Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.
- Up to 20kg - AED 30.00
- 20-30kg - AED 55.00
- 30-40kg - AED 80.00
- 40-50kg - AED 105.00
- 50-60kg - AED 130.00
- 60-70kg - AED 155.00
- 70-80kg - AED 180.00 (Up to 4 bags)
For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.
Delivery Timings:
Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.
Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.
Other Emirates: We endeavour to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujeirah and Ras Al Khaimah are received within seven (7) working days.
GCC and International Orders:
Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.
We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.
Please note:
- Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
- If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
- www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.
Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.
Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.
- Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
- Delivery charges are non-refundable.
- The cost of returning incorrectly purchased products is the responsibility of the customer.
- For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
- For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
- Please allow 3-7 working days for eQuestri to process your return and send out a replacement.
We do not accept product returns if:
- Products have been altered in any form their original purchase
- Tags and labels have been removed or if original packaging is not available
- Items have been used
- Items that have been purchased on sale or promotions
Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.
Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.
Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.
Horze Padded Bandage Pads
Lightly filled leg wraps are great for standing support or transport with standard bandages.
Quilted leg wraps are made from soft cotton cloth and nylon, with a 500gsm polyester fill that provides good support and comfort for your horse. These all purpose wraps are great for support under a standing bandage or for use in the trailer for transporting. Your horse will arrive fresh with these rich, cotton wraps offering support during his trip.
Features:
- Lightly padded
- Cotton and nylon
- Nice, rich color won't show stains
- Sold individually
- Technical description:
- 29. 5 in (75 cm) x 16. 5 in (42 cm).
Washing instructions:
Machine wash, lukewarm water. Lay flat to dry.
Delivery Charges:
“Free Delivery” is applicable for orders over AED150 across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.
For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.
Special Delivery Charges Applicable to Horse Feed:
In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.
Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.
- Up to 20kg - AED 30.00
- 20-30kg - AED 55.00
- 30-40kg - AED 80.00
- 40-50kg - AED 105.00
- 50-60kg - AED 130.00
- 60-70kg - AED 155.00
- 70-80kg - AED 180.00 (Up to 4 bags)
For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.
Delivery Timings:
Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.
Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.
Other Emirates: We endeavour to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujeirah and Ras Al Khaimah are received within seven (7) working days.
GCC and International Orders:
Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.
We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.
Please note:
- Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
- If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
- www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.
Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.
Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.
- Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
- Delivery charges are non-refundable.
- The cost of returning incorrectly purchased products is the responsibility of the customer.
- For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
- For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
- Please allow 3-7 working days for eQuestri to process your return and send out a replacement.
We do not accept product returns if:
- Products have been altered in any form their original purchase
- Tags and labels have been removed or if original packaging is not available
- Items have been used
- Items that have been purchased on sale or promotions
Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.
Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.
Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.
Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.