“Free Delivery” is applicable for orders over AED150 (not including horse feed) across all United Arab Emirates and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED40, for other Emirates delivery charges are AED55.

Special Delivery Charges Are Applicable to Delivery of Horse Feed:

In Dubai: “Free Delivery” is applicable for orders of Horse Feed over AED150 and applicable to orders being delivered to your stable, riding school or equestrian yard, subject to availability of the item(s) you have ordered. For Feed orders below AED150 a delivery charge of AED50 is applicable.

Other Emirates: Special delivery terms are applicable to feed delivery to other Emirates, in order to avoid these delivery charges you are welcome to arrange special pick-up of feed in Dubai - which is possible to arrange via our WhatsApp number 0529161982.

Up to 20kg - AED 30.00
20-30kg - AED 55.00
30-40kg - AED 80.00
40-50kg - AED 105.00
50-60kg - AED 130.00
60-70kg - AED 155.00
70-80kg - AED 180.00 (Up to 4 bags)

For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.

Delivery Timings:

Please note, we do not deliver on weekends or public holidays. Orders placed on Friday or Saturday will be delivered on the following Monday. If occasionally an item on your order is not in stock due to manufacturer or shipping delays, you will be notified of any delay.

Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.

Other Emirates: We endeavor to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujairah and Ras Al Khaimah are received within seven (7) working days.

GCC and International Orders:

Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri.

We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office.

Please note:

Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

ALL refunds will be given with store credit. Credit refunds are only possible for damaged or defective products and will be evaluated on a case by case basis. Credit will be processed after good(s) have been returned and inspected and will be in the original mode of payment.

Damaged or Defective Products: We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us at info@equestri-online.com within 48 hours of receiving the item.

Returns or Exchanges: If you wish to return any product that has been incorrectly purchased, or exchange an item on your order please contact us within seven days of receiving your item at info@equestri-online.com. Make sure that the products are unused along with the original packaging (Plastic Bag or Brand Box), and original tag(s) still attached. We will guide you on the return procedure after receiving your email.

Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
Delivery charges are non-refundable.
The cost of returning incorrectly purchased products is the responsibility of the customer.
For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
Please allow 3-7 working days for eQuestri to process your return and send out a replacement.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

eQuiPoints is eQuestri's long-awaiting reward and loyalty program, designed with our customers at it's core. The first equine loyalty program in the UAE, eQuiPoints offers customers the chance to earn loyalty points every time you shop or interact with us. eQuiPoints can be saved and used against discounts and special prizes.

Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.

Horze Gel-Grip Dressage Whip

Dhs. 75.00

Long style dressage whip with a soft and comfortable gel handle.

Delivery Charges:

For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED40, for other Emirates delivery charges are AED55.

Special Delivery Charges Are Applicable to Delivery of Horse Feed:

Up to 20kg - AED 30.00
20-30kg - AED 55.00
30-40kg - AED 80.00
40-50kg - AED 105.00
50-60kg - AED 130.00
60-70kg - AED 155.00
70-80kg - AED 180.00 (Up to 4 bags)

For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.

Delivery Timings:

Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.

Other Emirates: We endeavor to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujairah and Ras Al Khaimah are received within seven (7) working days.

GCC and International Orders:

Please note:

Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
Delivery charges are non-refundable.
The cost of returning incorrectly purchased products is the responsibility of the customer.
For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
Please allow 3-7 working days for eQuestri to process your return and send out a replacement.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Lost or Damaged Goods

Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.

Horze Lunging Delta

Dhs. 40.00

A perfect tool for those that need to lunge before mounting, the lunging strap is great for lunging your horse in a bit and bridle. Durable nylon with snap hooks for bit attachment and D-ring for lunge line makes using this a breeze. This strap eliminates having to move the lunge line when changing directions.

Delivery Charges:

For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED40, for other Emirates delivery charges are AED55.

Special Delivery Charges Are Applicable to Delivery of Horse Feed:

Up to 20kg - AED 30.00
20-30kg - AED 55.00
30-40kg - AED 80.00
40-50kg - AED 105.00
50-60kg - AED 130.00
60-70kg - AED 155.00
70-80kg - AED 180.00 (Up to 4 bags)

For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.

Delivery Timings:

Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.

Other Emirates: We endeavor to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujairah and Ras Al Khaimah are received within seven (7) working days.

GCC and International Orders:

Please note:

Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
Delivery charges are non-refundable.
The cost of returning incorrectly purchased products is the responsibility of the customer.
For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
Please allow 3-7 working days for eQuestri to process your return and send out a replacement.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Lost or Damaged Goods

Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.

Horze Two-Part Lunging Whip

Dhs. 75.00

Lunge whip that divides into two parts - great for storage or popping your lunge whip safely in the car so it doesn't go missing on the yard. Has a long nylon lash.

Delivery Charges:

For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED40, for other Emirates delivery charges are AED55.

Special Delivery Charges Are Applicable to Delivery of Horse Feed:

Up to 20kg - AED 30.00
20-30kg - AED 55.00
30-40kg - AED 80.00
40-50kg - AED 105.00
50-60kg - AED 130.00
60-70kg - AED 155.00
70-80kg - AED 180.00 (Up to 4 bags)

For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.

Delivery Timings:

Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.

Other Emirates: We endeavor to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujairah and Ras Al Khaimah are received within seven (7) working days.

GCC and International Orders:

Please note:

Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
Delivery charges are non-refundable.
The cost of returning incorrectly purchased products is the responsibility of the customer.
For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
Please allow 3-7 working days for eQuestri to process your return and send out a replacement.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Lost or Damaged Goods

Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.

Horze Rubber Side Reins

Dhs. 225.00

This popular training aid lets the rider apply direct rein pressure to help the horse maintain light contact with the bit while moving freely in the bridle. Especially effective on horses with high head carriage, or tightness in the back muscles, the sliding effect of these reins at the bit ring produces a steady contact and a calmer, rounder, more relaxed horse.

Delivery Charges:

For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED40, for other Emirates delivery charges are AED55.

Special Delivery Charges Are Applicable to Delivery of Horse Feed:

Up to 20kg - AED 30.00
20-30kg - AED 55.00
30-40kg - AED 80.00
40-50kg - AED 105.00
50-60kg - AED 130.00
60-70kg - AED 155.00
70-80kg - AED 180.00 (Up to 4 bags)

For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.

Delivery Timings:

Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.

Other Emirates: We endeavor to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujairah and Ras Al Khaimah are received within seven (7) working days.

GCC and International Orders:

Please note:

Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
Delivery charges are non-refundable.
The cost of returning incorrectly purchased products is the responsibility of the customer.
For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
Please allow 3-7 working days for eQuestri to process your return and send out a replacement.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Lost or Damaged Goods

Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.

Horze HD Lunge Line

Dhs. 60.00

Soft lunge line which is durable and strong for all of your training needs.

A high quality, durable lunge line made of soft polyester, cushion web material with a loop handle for firm grip. This is an extraordinary material knitted from pure Polypropylene yarn; this material provides superior moisture wicking and anti-bacterial properties and has a super soft feel.

Features:

Sturdy lunging line
Trigger hook
Soft to hold
Easy, secure grip
Incredibly strong
Technical description:

Polypropylene fabric.

Delivery Charges:

For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED40, for other Emirates delivery charges are AED55.

Special Delivery Charges Are Applicable to Delivery of Horse Feed:

Up to 20kg - AED 30.00
20-30kg - AED 55.00
30-40kg - AED 80.00
40-50kg - AED 105.00
50-60kg - AED 130.00
60-70kg - AED 155.00
70-80kg - AED 180.00 (Up to 4 bags)

For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.

Delivery Timings:

Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.

Other Emirates: We endeavor to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujairah and Ras Al Khaimah are received within seven (7) working days.

GCC and International Orders:

Please note:

Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
Delivery charges are non-refundable.
The cost of returning incorrectly purchased products is the responsibility of the customer.
For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
Please allow 3-7 working days for eQuestri to process your return and send out a replacement.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Lost or Damaged Goods

Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.

Horze Nylon Lunging Girth

Dhs. 165.00

Nylon surcingle with back padding made of stuffed synthetic leather is the perfect training tool.
The multiple rings on the back make it simple to adjust draw reins or other training aids.
The adjustable surcingle is great for warm-up or schooling and the rugged black nylon with withstand extended use.

Features:
Strong nylon
Double buckles on each end
170 cm to 200 cm.

Delivery Charges:

For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED40, for other Emirates delivery charges are AED55.

Special Delivery Charges Are Applicable to Delivery of Horse Feed:

Up to 20kg - AED 30.00
20-30kg - AED 55.00
30-40kg - AED 80.00
40-50kg - AED 105.00
50-60kg - AED 130.00
60-70kg - AED 155.00
70-80kg - AED 180.00 (Up to 4 bags)

For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.

Delivery Timings:

Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.

Other Emirates: We endeavor to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujairah and Ras Al Khaimah are received within seven (7) working days.

GCC and International Orders:

Please note:

Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
Delivery charges are non-refundable.
The cost of returning incorrectly purchased products is the responsibility of the customer.
For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
Please allow 3-7 working days for eQuestri to process your return and send out a replacement.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Lost or Damaged Goods

Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.

Nylon Lunging Girth

Really good surcingle! Nicely padded and seems like great quality! Great for long reining and for introducing young horses to having something run over their back. The side rings are a little bit small which makes it hard for the lunge line to run through, but there are other rings which can be used so this isn't massively problematic

Double Lunging Draw Reins

Dhs. 225.00

Specifically designed for driving or lunging, these reins are perfect for encouraging suppleness. An excellent training aid for building neck muscles properly. These reins encourage the horse to round and release his back, working in a classically correct manner to develop properly. The reins and rope are combined to prevent snagging for comfort and control. Total length: 17.5 yards (16 m).

Delivery Charges:

For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED40, for other Emirates delivery charges are AED55.

Special Delivery Charges Are Applicable to Delivery of Horse Feed:

Up to 20kg - AED 30.00
20-30kg - AED 55.00
30-40kg - AED 80.00
40-50kg - AED 105.00
50-60kg - AED 130.00
60-70kg - AED 155.00
70-80kg - AED 180.00 (Up to 4 bags)

For larger / bulk feed orders (above 80kg / 4-5 bags), please contact us on WhatsApp.

Delivery Timings:

Dubai, Sharjah & Abu Dhabi: We endeavor to ship all orders promptly. Deliveries within Dubai, Sharjah and Abu Dhabi are received within three (3) to five (5) working days.

Other Emirates: We endeavor to ship all orders promptly. Deliveries to further locations (Western Region, Al Ain, Fujairah and Ras Al Khaimah are received within seven (7) working days.

GCC and International Orders:

Please note:

Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

Please Note: Any Exchange or Return requests received after the seven day window will be charged a 30% restocking fee.
Delivery charges are non-refundable.
The cost of returning incorrectly purchased products is the responsibility of the customer.
For Exchanges in UAE: We can arrange to collect the product and deliver your replacement for a fee of AED 25.
For exchanges outside of the UAE: You can arrange to send the return item to us with the courier of your choice, or we can assist in arranging the return. The cost of returning the product to us is the responsibility of the customer.
Please allow 3-7 working days for eQuestri to process your return and send out a replacement.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Non-Returnable Items: Any consumables like Food, treats, supplements or medication products and fly sprays cannot be returned or exchanged unless there is a product default.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Lost or Damaged Goods

Our members also get exclusive access to new products before anybody else, as well as special discounts and special double-points earning days throughout the year.

Tack - Training Aids

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