Delivery

 

Delivery Charges:

“Free Delivery” is applicable for orders over AED150 across the United Arab Emirates that are being delivered to your stable, riding school or equestrian yard and are delivered within three days of purchase, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply for Dubai delivery fees are AED35, for other Emirates delivery charges are AED45.

Delivery Timings:

Please note, we do not deliver on Fridays or public holidays.

Dubai: We endeavour to ship all orders promptly. Deliveries within Dubai are received within three (3) working days. However, items are occasionally not in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

Abu Dhabi: We endeavour to ship all orders promptly. Deliveries within Abu Dhabi & Al Ain are received within four (5) working days. However, items are occasionally not in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates outside of Abu Dhabi & Dubai are received within seven (7) working days. However, items are occasionally not in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

GCC and International Orders:

Delivery charges are calculated automatically based on courier fees for the weight of your order. Any deliveries outside of the United Arab Emirates take between 4 and 15 days to arrive. For international deliveries there could be additional taxes, customs duties and clearing fees which are not included in the original amount paid to eQuestri. 

We highly recommend the use of an Aramex Shop & Ship Account for orders outside the UAE – this will be a cost-effective way to receive your goods and we will deliver your items securely packaged to the closest Shop & Ship departure office. 

Please note:

  • Different delivery times and additional charges could apply for deliveries to locations other than your stable, riding school or equestrian yard (like your home or office for example).
  • If you see "Pre-Order" this could mean the product is in a shipment on its way to us. Pre Order items arrive on a bi-monthly basis, so could take anywhere between 1-4 weeks to be delivered - however we always endeavor to deliver in the shortest time possible. If you have any queries about pre-order items you can contact us.
  • www.equestri-online.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
  • Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.